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Warranty Policy

Introduction
ANKUX provides a straight forward warranty that is processed in the most hassle-free way possible. The limited warranty applies to hardware products ("Product(s)") sold by ANKUX Tech Co., Ltd, ANKUX for short.
Products ANKUX warranty obligations are to the original purchaser ("you") only. This Limited Warranty cannot be assigned or transferred, and is limited to the terms set forth below.

Warranty Claims for Quality-Related Issues (Warranty period: 12 months)
All quality-related defects on items sold directly by ANKUX or ANKUX authorized resellers are covered by an extensive warranty, starting from the date of purchase.
ANKUX limited warranty is restricted to the country of purchase. The limited warranty is void on items taken outside the country they were originally bought in or shipped to directly from an authorized online purchase.
Quality-related warranty claims on purchases made through ANKUX authorized distributors and retailers, such as Walmart and BestBuy, are handled through ANKUX (see our online stores here).
For quality-related warranty claims, items will be replaced with an new item. Warranties on all replacements follow the same warranty of the original defective item. Warranties on products are void after having been fully refunded.

Process:
● Buyer must provide sufficient proof of purchase from ANKUX or authorized online stores
● ANKUX must record what happens when buyers troubleshoot the product
● The defective item’s model and firmware version and/or visible proof depicting the defect are required
● It may be necessary to return an item for quality inspection

Valid proof of purchase:
● Order number from online purchases made through ANKUX or ANKUX authorized distributors and retailers
● Sales invoice
● Dated sales receipt from an ANKUX authorized distributors and retailers that shows a description of the product along with its price
Please note that more than one type of proof of purchase may be required to process a warranty claim (such as receipt of money transfer and confirmation of address item was originally shipped to).

Shipping costs must be covered by buyer in the following situations:
● Returning products for any reason other than a proven defect
● Warranty claims on items taken outside the original country of purchase
● Buyer’s accidental returns
● Returning personal items
● Returning items claimed to have defects but found by ANKUX quality control to be in working condition
● Returning defective items in international shipping
● Costs associated with unauthorized returns (any returns made outside of the approved warranty process)

Not Covered Under Warranty:
● Products without sufficient proof of purchase
● Lost or stolen products
● Items that have expired their warranty period
● Non quality-related issues (after 30 days of purchase)
● Free products
● Modifications of the Product(s) firmware or software by anyone other than ANKUX
● Damage from outside sources
● Damage from misuse of products (including, but not limited to: falls, extreme temperatures, water, improper operation)
● Purchases from unauthorized distributors and retailers

ANKUX is not liable for:
● Loss of data incurred from use of ANKUX products
● Returning personal items sent to ANKUX